Frequently Asked Questions

Wrestle Large : General Account Questions

How do I remove my account?

Wrestle Large : Technical Requirements


What hardware and software do I need?

Which players do I need?

Will Mac OS X work?

Will Windows XP work?

Will the AOL Browser work?

Which browsers are recommended for best results?

How can I optimize my Mac OS computer and software to work best with Wrestle Large™?


How can I optimize my Windows computer and software to work best with Wrestle Large™?


Wrestle Large: Troubleshooting

Wrestle Large™ isn't loading properly. Is it the site or is my player not working?

Internet Explorer version 6 gives me errors, but Internet Explorer 5 or Netscape works fine. What’s wrong?

I'm having trouble downloading the flash player?

I’m having trouble connecting to your site, or I keep losing my Internet connection. What do I do?

I have a Macintosh computer. When I tried to play
Wrestle Large™, an error message appeared that said "could not open application x.html plug-in is needed".

Sometimes I don't hear sound on the site. What can I do to hear sound on my Windows computer?

More questions?


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Wrestle Large : General Account Questions

How do I remove my account?


If you are a Premium Wrestle Large™ user, you will need to go to:
https://www.wrestlelarge.com/account_subscription.php
After logging in using your account username and password, select cancel subscription and then select the cancellation option you would like.

If you are a Free Wrestle Large™ user, you will need to go to:
http://www.wrestlelarge.com/account_remove.html

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Wrestle Large : Technical Requirements

What hardware and software do I need?


Windows Minimum Requirements:

Windows 98, ME, NT 4.0 or later, 2000, or XP
Pentium 333 MHz or faster processor (Pentium II 450 MHz recommended)
64 MB RAM (128 MB RAM recommended)
Internet Explorer 5.0 or above
Netscape 4.75 or above
America Online 4 or later

Macintosh Minimum Requirements:

Macintosh OS 8.6 or above
333 MHz or faster processor (500 MHz G3 or higher recommended)
64 MB RAM (128 MB RAM recommended)
IInternet Explorer 5.0 or above
Netscape 7 or above
America Online 4 with Internet Explorer 5.0 or later


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Which players do I need?

Currently you will only need Flash 6.0

To download the Flash player for free, go to Macromedia's Downloads page:
http://www.macromedia.com/downloads


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Will Mac OS X work?

Mac OS X does not come with the Macromedia Flash player built in, you will need to install the Flash player plugin. A Mac OS X compatible version of the Flash player is available from the Macromedia download center:
http://www.macromedia.com/downloads

For information regarding OS X issues with Macromedia Flash players, please contact Macromedia's support site directly:
http://www.macromedia.com/support/


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Will Windows XP work?

Windows XP comes with the Macromedia Flash player pre-installed so you shouldn't have any problems.

For information regarding Windows XP issues with Macromedia Flash players, please contact Macromedia's support site directly:
http://www.macromedia.com/support/


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Will the AOL Browser work?


You can visit Wrestle Large™ with the America Online browser v4.0 for Windows 95 or higher. JavaScript must be enabled and cookies must be turned on.

For Macintosh computers, America Online v5 with Internet Explorer 5 (or higher) is required.
NOTE: The AOL browser may still cause errors, even if Java is enabled. We suspect that this stems from AOL's conversion of standard, Web-format files into AOL-only formats. This conversion reduces the traffic on AOL servers, but it can negatively affect applications, which use those files transmitted through the AOL network. Another factor may be AOL's server-level caching of files. This can sometimes prevent the correct transmission of necessary files-- including pictures, music, or hidden Xtras and plugins. If this problem persists, please try Internet Explorer or Netscape instead.

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Which browsers are recommended for best results?

We recommend Internet Explorer 5.x or Netscape 7 for best results.
Internet Explorer 6 can also be used if you install the most current suitable Flash Player plugins.

We do not support the use of CompuServe, Opera, iCab, or other browsers even though they may in fact work.

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How can I optimize my Windows computer and software to work best with Wrestle Large™?

Check your display settings. We require a display resolution of at least 800x600 pixels (1024x768 is recommended) and 16 bit depth. You can change your display settings by right-clicking on the desktop and choosing Properties from the pop-up menu. Click the Settings tab in the Display Properties dialog box. If the setting indicated under Screen area is less than 800x600 pixels, move the sliders toward More until the resolution meets our minimum requirements. Colors should be set to High Color (16 bit). To implement these settings, click OK.

Check your version of the DirectX display plugin... You will need at least version 7 to view most of our site, sometimes version 8 or higher. Please consult Microsoft's DirectX homepage for downloads and information:
http://www.microsoft.com/directx

Make sure you're using Windows' default cursors (mouse pointer icons), instead of custom cursors. You can change the pointers under Control Panel > Mouse > Pointers.

Exit unused applications. You can exit an application by choosing Exit from the file menu.

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How can I optimize my Mac OS computer and software to work best with Wrestle Large™?

Ensure that you have at least 64 MB of RAM installed in your computer. While Wrestle Large™ will work with less memory, more RAM may be recommended for best performance.

Check your monitor settings:

1. Choose Control Panels-> Monitors from the Apple Menu.
2. Set the Resolution to at least 800x600.
3. Set the Color Depth to Thousands (Macintosh G4 users should use Millions)

NOTE: Some computers do not support large screen sizes with higher color settings. In this case, try reducing your Color setting to 256. This will give you larger screen size options.

Allocate at least 25 MB of RAM to your Web browser (America Online, Microsoft Internet Explorer, or Netscape Navigator).

1. Locate your Web browser on your hard drive. Click once on the icon. (NOTE: You must locate the application itself, not an alias.)
2. Choose Get Info -> Memory from the File menu.
3. In the Info dialog box, indicate 25,000 for Preferred Size.
4. Click OK.

Quit unused applications. Press Command-Q to quit an application.

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Wrestle Large: Troubleshooting

Wrestle Large™ isn't loading properly. Is it the site or is my player not working?

In most cases, this is only a temporary connection issue. Trying again later should resolve it-- close your browser and reopen it, try it on a different kind of browser, clear your cache and reload the page, or else just hit the Refresh/Reload button. Please try all the following suggestions:

* Try using a different browser. If you're using Internet Explorer, use Netscape (and vice versa). The AOL or CompuServe browsers may cause errors, even if Java is enabled. We most recommend Internet Explorer 5.x or Netscape for best results

.* Whichever browser you choose, you will need to have Java enabled in your browser's preferences.

* Check the security zone setting of your browser's preferences. If the security is set too high, you will be blocked from accessing many sites, including the Members Area.

* Your browser may betrying to access an old and/or broken version of the page (sometimes we may have already fixed something, but you’ll still see the broken version, because it’s still in your cache). Please clear your browser's cache, refresh the webpage and try it again.

Windows:

To clear the cache in Internet Explorer, go to Tools > Options, and under Temporary Files click the Delete button.

To clear the cache in Netscape, go to Edit > Preferences. Under Advanced, find "Cache", then click both "Clear" buttons.

Mac OS:

To clear the cache in Internet Explorer, go to Edit > Preferences. Under Web Browser, go to "Advanced". Under "Cache", click the "Empty Now" button.

To clear the cache in Netscape, go to Edit > Preferences. Under Advanced, find "Cache", then click the "Clear" button.

If the problem persists, it's likely because Shockwave Player is only partially installed, damaged, or has a mix of components from different versions. Uninstalling, and then reinstalling the Shockwave and Flash Players can fix any of these situations.

Download and run the Shockwave uninstaller for Mac OS and Windows:
Shockwave Player uninstaller (Mac OS - PowerPC):
http://download.shockwave.com/pub/shockwave/uninstaller/sw8uninstaller.hqx

Shockwave Player uninstaller (Windows):
http://download.shockwave.com/pub/shockwave/uninstaller/sw8uninstaller.exe

Next, uninstall Flash Player. Delete the Flash Player plugin for Internet Explorer here:

Windows 95/98/ME-- C:\WINDOWS\SYSTEM\Macromed\flash\flash.ocx [OR "swflash.ocx"]
Windows NT-- C:\Winnt\System32\Macromed\flash.ocx [OR "swflash.ocx"]
Macintosh-- Delete the "Shockwave Flash NP-PPC" file, located in the Plug-Ins folder of your browser.

Also delete the Netscape Flash Player plugin if you have it:

Windows-- C:\Program Files\Netscape\Communicator\Program\Plugins\NPSWF32.dll

After you've uninstalled Shockwave and Flash Players, you can reinstall them:
http://www.macromedia.com/downloads

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Internet Explorer version 6 gives me errors, but Internet Explorer 5 or Netscape works fine. What’s wrong?

Internet Explorer 6 does not come with the Shockwave Player plugin installed. It can be used if you install the most current Flash Player plugin.

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I'm having trouble downloading Shockwave Player.

An earlier version of Shockwave Player is pre-installed with most popular Internet browsers. Sometimes, damage to the Shockwave Player that's already installed can prevent your upgrading to the latest Shockwave Player. This can usually be fixed by uninstalling, then reinstalling the Shockwave Player.

1. Download and run the Shockwave uninstaller for Mac OS and Windows:

Shockwave Player uninstaller (Mac OS - PowerPC):
http://download.shockwave.com/pub/shockwave/uninstaller/sw8uninstaller.hqx
Shockwave Player uninstaller (Windows):
http://download.shockwave.com/pub/shockwave/uninstaller/sw8uninstaller.exe

2. Next, uninstall Flash Player. Delete the Flash Player plugin for Internet Explorer here:

Windows 95/98/ME-- C:\WINDOWS\SYSTEM\Macromed\flash\flash.ocx [OR "swflash.ocx"]
Windows NT-- C:\Winnt\System32\Macromed\flash.ocx [OR "swflash.ocx"]
Macintosh-- Delete the "Shockwave Flash NP-PPC" file, located in the Plug-Ins folder of your browser.

3. Also delete the Netscape Flash Player plugin if you have it:

Windows-- C:\Program Files\Netscape\Communicator\Program\Plugins\NPSWF32.dll

4. After you've uninstalled Shockwave and Flash Players, you can reinstall them:
http://www.macromedia.com/downloads


In some cases, it's actually the browser which is preventing the successful installation of Shockwave Player. In such instances, simply reinstalling Shockwave Player may not work. Reinstalling or updating the browser, then installing Shockwave Player should take care of this.

For other questions about Shockwave Player, contact Macromedia directly: http://www.macromedia.com/support/

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I’m having trouble connecting to your site, or I keep losing my Internet connection. What do I do?

If you are having general problems connecting to the Internet or keeping your connection, try one or each of the following:

* Disconnect from and reconnect to the Internet
* Disconnect from the Internet, restart your computer, and reconnect to the Internet.
* Try connecting at a later time. Your Internet Service Provider (ISP) may be busy and can't allow more connections.
* Call your Internet Service Provider.

We are also aware of connectivity issues affecting some AOL users with regards to viewing, downloading and/or installing our content. If you use AOL, please make sure that you have established a successful Internet connection to AOL before continuing to download. If you continue to experience problems, go to your 'Control Panel', double-click on 'Internet Options' and click on the 'Connections' tab. Under the 'Dial-up Settings' section, make sure that you have selected 'Always dial my default connection', and continue.

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I have a Macintosh computer. When I tried to play Wrestle Large™, an error message appeared that said "could not open application x.html plug-in is needed".

You may need to increase the amount of memory that is allocated to your browser. Find and select your browser on your hard drive. Choose Get Info from the File menu. If you are using Mac OS 8.5 or later, choose Memory from the pop-up menu. Increase the Preferred size.

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Sometimes I don't hear sound on the site. What can I do to hear sound on my Windows computer?

Most sound issues seem to be the result of a damaged or outdated driver for the sound card. Make sure you have the latest driver for your sound card. You can usually get the latest version of your sound card's driver software from the manufacturer of your computer.

Other factors include:

Sometimes, the sound issues are related to the way Windows handles sound. Windows prioritizes .WAV sounds in the following way: Applications playing .WAV sounds will mask sounds played by other applications that are subsequently launched. You can work around this issue by closing Shockwave or Flash applications while you listen to RealPlayer, and vice versa. Upgrading to the latest version of Shockwave Player should resolve most sound issues.

Disconnected speaker or headphones inadvertently plugged in: Check all connections.

Improperly set volume levels in the operating system: Check the volume settings of your computer. If you have speakers, verify that the volume is turned up and not muted.

Windows
1. Click on the Start button
2. Choose Settings -> Control Panel
3. Double-click on Sound and Multimedia
4. Click the Audio tab at the top of the dialog box
5. Verify your volume settings and adjust appropriately

Mac OS
1. Choose Control Panels from the Apple menu
2. Double-click Sound
3. In the Sound control panel, click Output in the menu on the left-hand side
4. Verify your volume settings and adjust appropriately

More questions?

Contact Us.


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